If you decide to change your mind about any item you have purchased, provided it is otherwise in pristine condition and unused we are happy to accept a return for either a refund or store credit within 30 days of placing your order. This does not cover livestock, as there is a separate guarantee for livestock. Requests must be made by email within 16 days of delivery. In addition all return delivery costs are the customers full responsibility.
Returns in regards to livestock have a 7 day health and sex guarantee . All Coopz Reptiles livestock are only for sale if deemed healthy. Our team works hard to ensure each reptile and amphibian is healthy and has no health problems. We take no responsibility for the animals after the 7 day period. If you change your mind about the livestock you have purchased you must call us within 5 days of delivery. When purchasing livestock from this website you are agreeing that you have knowledge on the species being purchased and have a good understanding of how to care for the species bought. You have the right to download and print off our care sheets provided on our website to aid you with how to correctly look after your animal. Care Sheets must not be edited for commercial use. The reason why there is only a 7 day guarantee is because we cannot determine how the customer is going to care for livestock brought from us. We take no responsibility for reptiles being incorrectly sexed after this period and you will not get a refund. This is non negotiable.
Any health issues a reptile or amphibian may have after this 7 day period would mean that you are entitled to be responsible for the health and wellbeing of the animal. Our team is more than happy to answer any health and wellbeing related problems over the phone so please feel free to call us for some advice. We would also recommend you to contact a Veterinarian to check the animal.
If you decide after 7 days that you are adamant that you cannot care for the species purchased from us, we are more than happy to rescue the animal you bought, but you will not receive a refund. We are happy to rescue the animal because we believe every reptile deserves the best in life.
If your item is delivered and is faulty, you must contact us within 7 days of delivery.
All faulty items must be returned to us for assessment before any exchange or refund is issued by our team. You will also need to send us a picture of the damaged product via email prior to returning the product.
If your items have not arrived within the specified time frame above, please contact us directly so we can look into your order. Kindly include your order number, full name and address in your message. This will enable us to return to you with a quicker response.
If any of your items are out of stock once your order has been placed, we will remove these items from your order and dispatch the remaining items which you purchased. We will make sure you get refunded for your missing items which were out of stock.
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