Terms & Conditions/Privacy Policy

Terms & Conditions:

Delivery

All of our orders are shipped out for next day delivery when ordered before 12 noon for mainland UK only. North of Dundee in Scotland will be a 2 day service. Depending on availability of products, shipments may be available for purchases abroad pending prior notification and consultation with a member of the team. Bitcoin or Ethereum can be used as a form of payment in lieu of GBP. If you decide you want to use Bitcoin or Ethereum as a form of payment, you must call us and we will discuss your order and take payment from you. Your items will then be shipped out to you.

We only ship Monday-Thursday (excluding Bank holidays), and unfortunately we cannot allow you to choose your delivery date. Please order before noon the day before you require your items.

Orders placed Friday, Saturday and Sunday will be shipped out Monday morning for Tuesday delivery.

Items Not Received

If your items have not arrived within the specified time frame above, please contact us directly so we can look into your order. Kindly include your order number, full name and address in your message. This will enable us to return to you with a quicker response.

Out Of Stock Items

If any of your items are out of stock once your order has been placed, we will remove these items from your order and dispatch the remaining items which you purchased.

In addition, we will make sure you get refunded for your missing items which were out of stock.

Cancellations

We have the right to cancel your order or any part of your order before dispatching without compensation or any other liability. Reasons for doing so may include the following stock availability, invalid contact details or errors with product information online.

Pricing

All of our online prices are inclusive of VAT; this will be 20% or 0% depending on the items being sold.

Offers and discounts are subject to availability and must be used at the time of purchase. This cannot be added to existing orders and is non-negotiable. There is a minimum basket spend of £50 for free delivery.

Prices are subject to change at any time and without any notice whatsoever.

Returns and Cancellations

If you decide to change your mind about any item you have purchased, provided it is otherwise in pristine condition and unused we are happy to accept a return for either a refund or store credit within 30 days of placing your order. This does not cover livestock, as there is a separate guarantee for livestock. Requests must be made by email within 16 days of delivery. In addition all return delivery costs are the customers full responsibility.

Returns in regards to livestock have a 7 day health and sex guarantee . All Coopz Reptiles livestock are only for sale if deemed healthy. Our team works hard to ensure each reptile and amphibian is healthy and has no health problems. We take no responsibility for the animals after the 7 day period. If you change your mind about the livestock you have purchased you must call us within 5 days of delivery. When purchasing livestock from this website you are agreeing that you have knowledge on the species being purchased and have a good understanding of how to care for the species bought. You have the right to download and print off our care sheets provided on our website to aid you with how to correctly look after your animal. Care Sheets must not be edited for commercial use. The reason why there is only a 7 day guarantee is because we cannot determine how the customer is going to care for livestock brought from us. We take no responsibility for reptiles being incorrectly sexed after this period and you will not get a refund. This is non negotiable.

Any health issues a reptile or amphibian may have after this 7 day period would mean that you are entitled to be responsible for the health and wellbeing of the animal. Our team is more than happy to answer any health and wellbeing related problems over the phone so please feel free to call us for some advice. We would also recommend you to contact a Veterinarian to check the animal.

If you decide after 7 days that you are adamant that you cannot care for the species purchased from us, we are more than happy to rescue the animal you bought, but you will not receive a refund. We are happy to rescue the animal because we believe every reptile deserves the best in life.

Faulty Items

If your item is delivered and is faulty, you must contact us within 7 days of delivery. All faulty items must be returned to us for assessment before any exchange or refund is issued by our team.

Disclaimer

Whilst we aim to provide accurate, correct and fully up to date information within our store and online, we cannot guarantee the accuracy, completeness or effectiveness of any product or advice given. This risk is amplified by an ever evolving hobby where information is subject to change or become outdated due to research or discoveries that could result in effective alternatives being found. This is why we take no responsibility. Information and advice is given without warranty and should be read in conjunction with other sources.

It is the customers responsibility to be available to accept delivery of any orders and all items sent by the Coopz Reptiles team to you.

Orders may be left in a safe location if stated at time of purchase. Should you not be in or the courier receives no answer at your address, they may leave the package. In this circumstance it is being left at the customer's own risk. By ordering from us you agree that you will be available to accept delivery and you agree to the order being left at your address in your absence.

The Coopz Reptiles team accepts no responsibility for orders lost, stolen or damaged once we have proof from our courier of it being delivered or left at your address.

General

After 7 days we do not take responsibility for if your reptile is incorrectly sexed.
After 30 days of item arrival we assume that there is no further liability of the order whatsoever.
The Coopz Reptiles team has the right to change product descriptions and photos displayed on the website screen. In addition we have the right to remove products and add products to the website

Please ensure to call us for anything in regards to the health and well being of your fellow reptiles. Our members of staff are trained to give advice which will aid you to ensure your reptile is getting everything it could possibly need. No question in regards to health & wellbeing should be ignored. Our team wants to make sure no reptile keeper struggles. We are always happy to discuss care for your reptiles and amphibians.
Calls made to Coopz Reptiles are subject to being recorded for training purposes. No data or personal information will be shared to any third party.
If you have any complaints please do not hesitate to contact us. We would recommend you to call us to discuss problems and we will be happy to try to amend any problems. However, you may wish to contact us via email or write to The Coopz Reptiles Team,

Coopz Reptiles, 7 Market Parade, PO9 1PY, Havant, Hampshire, United Kingdom

Email: Coopzreptiles@gmail.com

Please be aware that these methods typically take longer.

The Policy

This privacy policy is for our online website and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

Use of Cookies

Our website, just like many others, stores and retrieves information on your browser using cookies. This explains how we use them on our online website.

So what are Cookies?

A cookie is a small piece of data that our website asks your browser to store on your computer or mobile device. Generally, it contains certain information that is not personally identifiable to you, but is used to improve and personalize your web experience whilst using our online website. For example, a cookie can include the date and time of visits to the website, the sites visited just before and just after, the pages viewed, and the time spent on the website.

Types of Cookies

Based on length, there are Session Cookies and Persistent Cookies. Session cookies are deleted from your computer when you close your browser after using our website, whereas persistent cookies remain stored on your computer until deleted, or until they expire. Session cookies are used to remember your browsing selection or provide you with secure access to some of the services on the website. Persistent cookies are used to recognise you as a repeat visitor to our website and adapt its content in line with your preferences.

Based on ownership, there are In-house Cookies and Third-party Cookies. In-house cookies are set and managed directly by us and only by us, while third-party cookies are set and managed by websites other than ours.

Based on purpose, there are Technical Cookies, Analytical Cookies or Advertising Cookies. Technical cookies are used to provide you with access to services that you have requested. We may use cookies to make advertising more engaging to users and more valuable to publishers and advertisers. Some common applications of cookies are to select advertising based on what’s relevant to a user, to improve reporting on campaign performance and to avoid showing ads the user has already seen.

How do we use Cookies?

Our website uses cookies to facilitate your use of the website, distinguish you from other users, offer you a better user experience and identify problems in order to improve our website. Should you give your consent, we will use cookies that enable us to gather more information on your preferences and tailor our website to your individual needs and interests.

We may also use cookies to help us understand how you use our website and to make advertising more engaging to our users and more valuable to publishers and advertisers.

If you interact with the content of our Website, third-party cookies may also be installed (for example, by clicking on social media buttons or viewing videos housed on other sites). They are established by a domain which is different from our own website and are subject to the relevant websites’ policies. We cannot access the data stored in cookies of other websites when you browse these other websites.

Your Consent

When you first visit our website, browsing and remaining on our website will imply that you fully agree to our use of cookies as we have explained and clearly stated in this Cookies Policy.

You can decide to withdraw your consent at any time by deleting the cookies on your computer (or mobile device). To do this, you will need to use the settings and configuration of your Internet browser.

Disabling and Blocking Cookies

Our system will automatically create cookies when you visit our website. Cookies are not necessary for the use of our Website, so you can block or disable them by configuring your browser to allow you to block the installation of some or all cookies. Almost all browsers allow you to be alerted to the presence of cookies or block them automatically.

If you block cookies, you will be able to continue to use our website, although some services may be limited and you may find your experience of the full functionality of our website may differ.

Changes to the Cookies Policy

We reserve the right to amend, update or adapt this Cookies Policy at any time to reflect any changes in legislation or in the interpretation by the relevant data protection agency.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use our website. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of our online website, but will not store, save or collect any personal information.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through any advertising partners, to whom may have detailed privacy policies of their own relating directly to the adverts they serve.

Clicking on adverts of any kind will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from our website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned above.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party anti-virus softwares or similar applications.

We accept no responsibility whatsoever for third party downloads and downloads provided by external third party websites. We advise users to verify their authenticity using third party anti-virus software or similar applications.

Embedded Content

This website may contain embedded content via third party websites, such as YouTube. This content can have its own trackable events. You can read the privacy policy on their respective websites.

Contact & Communication With Us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Where we have clearly stated and made you aware of the fact, and where you have given your full consent and permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.

Email Mailing List & Marketing Messages

We may operate an email mailing list program, used to inform subscribers that use our online website about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time they wish to do so through an automated online service, or if not available. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

You can contact us directly to find out who our current provider is and you can read their privacy policy on their respective website. We are more than happy to answer any questions you may have.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout our website. (External links are clickable text / banner / image links to other websites and are usually highlighted with a different colour)

Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media. Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding any further.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note that if they click on external links they do so at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

You do not have consent to use our social media photos for commercial or personal use. You also do not have the right to edit any of our photos provided on our website or social media.

If you would like to have access to our content please call us and request for permission in order to be granted access to our content as a special request.